The Earth Collective (hereinafter also referred to as “The Company”, “we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website (hereinafter also referred to as “Site”). We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.
TYPES OF PERSONAL DATA WE COLLECT
INFORMATION PROVIDED BY YOU
In the course of the usage of our Site you provide to us and we may collect personal data (including where applicable sensitive personal data). This includes but is not limited to your full name and contact information, your credit card, mobile payment and other payment details, the details of your account on your Site including but not limited to access credentials. The ambit of information collected in the course of your usage of our Site may also include but shall not be limited to your reviews, feedback and opinions about our Site and services.
In addition to those mentioned above, we may collect any other personal data you choose to provide to us.
INFORMATION AUTOMATICALLY COLLECTED BY US
In the course of your usage of our Site we may collect information about you which include but are not limited to the following:
Log Information – We may collect system log information about your use of our Site, including but not limited to the type of browser you use, access times, pages viewed, your Internet Protocol address and the page you visited before navigating to our Site.
Device Information – We may collect information about the computer or mobile device/system you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as Internet Protocol address, International Mobile Equipment Identity number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information.
Location Information – We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.
Information Collected by Cookies and Other Tracking Technologies – We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and in turn, your experience on our Site, see which areas and features of our Site are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.
Information from Third Parties – in addition to the information we collect in course of your usage of our website, we may obtain information about you from third parties. The information collected from third parties will be with the sole purpose of enhancing your experience on our Site.
USAGE OF DATA COLLECTED BY US
The information that we collect from you will be used by us for inter alia the following purposes :
process, confirm, provide and charge for orders placed on our Site;
fulfil contractual obligations to you; provide you with access to the content on our Site, and respond to your enquiries and requests for information and services, and administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf with understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so; provide privileges, benefits and services to you, process applications for and administer loyalty/privilege programmes, verify and validate your ability to access and use certain products, services and information; monitor your use of our Site and your orders, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customised content to you on our Site which may be of interest to you and troubleshoot any problems; conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services;
DISCLOSURE OF DATA
The data obtained from you may be used by us in inter alia the following manner:
between and among the members of our organisation, our affiliate companies, third parties whose involvement is required for the operation of our Site, this disclosure shall, however, be limited to a need to know basis; with third-party payment processors, payment service providers, Information Technology and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you; with anyone involved in the process of facilitating the fulfilment of your order (e.g. logistics partners); with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with or required by, any applicable law,
Regulation, court order or legal process:
- if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of our organisation, our affiliates or others; in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of our organisation; with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations; with any other party with your consent or at your direction; and
otherwise as permitted or required by applicable laws and regulations.
We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.
We may from time to time, use your name, email address, mobile phone number, and other relevant contact information to send you either emails, mobile messages, telephone calls, push notifications, post, or social media information that we think may be of interest to you, including about our products and services, news about our membership programmes, surveys, events, offers and promotions.
You may opt-out from receiving marketing communications at any time, free of charge, by intimating us.
We have in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third-party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws. We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
THIRD PARTY SITES